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Technical Support
 

The offshore technical support services we render to web-hosts, ISPs and datacenters are counted best amongst available ones as our panel of expert professionals with their proven track works wonder for your website so that it comes with a lively feel to your customers. Our team works round the clock ensuring your needs being supervised by well experienced and talented professionals. We.re also known as the best outsource technical support service providers to web-hosts, ISPs and datacenters. Allowing us to take care of your customers will find you on an easy-go track while you just have to concentrate on your core business.

Our Technical support representatives have excellent language skills and the years of experience in customer management hone our services in adhering to international quality standards so that you will have cost advantage, proper utilization of resources, risk mitigation, economy of scales and a good gain in satisfied customer-base.

 
     
 
 
  Per Server Plan  
     
24X7 hours helpdesk coverage
 
Unlimited Servers/Tickets  
1 Hour average response time  
Guaranteed 3 hours resolution time  
Handle basic pre-sales questions (Optional)  
  Setup Fee: $20  
  Monthly: USD 100  
     
   
     
 
     
 
 
  Per Ticket Plan  
     
24X7 hours helpdesk coverage
 
Unlimited Servers/Tickets  
1 Hour average response time  
Guaranteed 3 hours resolution time  
Handle basic pre-sales questions (Optional)  
  Setup Fee: $20  
  Price: $2.00 per ticket.  
   
     
 
     
 
 
  Semi-Dedicated Admin  
     
 

With every project being picked up a Technical Support Engineer [TCE] will be assigned to cover your helpdesk so that the person in charge gets thoroughly familiarized with your service, servers and policies. If you demand faster response in times and need the same person to cover the helpdesk while reluctant for a fully dedicated team, here goes the plan just right for you.

 
     
   

 

   
 
     
 
 
  Dedicated Admin/Team  
     
 
If you receive a significant number of tickets and need dedicated technical support engineers working only for your company to cover the helpdesk 24/7, it is likely time for you to select the "Dedicated Admin/Team". This plan will provide your hosting company with a dedicated technician, or an entire team, who's sole job is to handle your support issues.